Certified internal auditor

Last week rushed by in a blink.

All schedules overboard for a little vacation time so I will not write too much now. We’ll see.

Contracted internal audits for management systems

I did pick up my internal auditor certification last Monday. I am glad and perhaps a bit proud to have some previous acquired competences affirmed with this certificate, and of course I have a better understanding of ISO 9001:2015 and the auditing process. I am looking forward to assist organisations with contracted internal auditing services, or consultancy on management systems.

The training with INTECO was based on INTE/ISO 9001:2015 for quality management systems as a reference standard, and the INTE/ISO 19011:2012 guidelines for auditing management systems. The contents of the Spanish guidance documents are identical to the English versions, respectively ISO 9001:2015 and ISO 19011:2011.

Overhead

Spent some time on administration, billing and refunds. The yearly tax filling due date is rapidly getting closer, so that needs to be sorted out.

File management, and getting a new lap-top ready for use, such things take time. Non productive time. Overhead. Billed time should compensate for that, or be included in your rate, but does it always?

Failure is not an option

This weekend we spent at Caribbean beaches Puerto Viejo and Cahuita. It has been a while ago since I jumped into the warm tropical sea. It is a nice reminder on the great country we are living in. Almost forget about it, but it is awesome to live in Costa Rica and to have such nice beaches at just a few hours distance -in each direction-. Makes you forget about slow WiFi.

Because of a family urgency, I had to take the first flight option to head to the Netherlands today. Luckily I could get a ride to the airport in San Jose (SJO) and right now find myself waiting in Houston for a connecting flight to Newark, and later on to Amsterdam.

They sell T-shirts here at the gate. Two prints stand out: “Houston, we have a problem!” and “Failure is not an option!”. I feel like the second slogan should be the motto for the coming weeks, combining this inevitable trip with taking action upon the opportunities that lie ahead.

Reflection

An intercontinental flight is always a moment of reflection for me. Time to think, get organised, evaluate and make plans. Also moments to work a bit. The long waiting hours in the boarding area passing by faster than ever. Getting back to it now.

Auditor Training for Management Systems

Monday

Never stop learning. That is why I continue to develop myself and take an auditor training to be able to perform internal audits. The course is following the principles for management system audits as described in ISO 19011 and using ISO 9001:2015 as a reference standard to be audited for.

The local, or as the instructor says, tropicalized standards are respectively INTE/ISO 19011:2012 for audits, and INTE/ISO 9001:2015 for the management system standard requirements.

Most readers probably surfed on after I started mentioning references to standards, but you may understand that I need to get indexed for those and the only way to achieve that is writing about the fact that I am getting qualified for management system audits.

The interesting part is that the principles for auditing management systems, are applicable on other management systems standards than only those for auditing quality management systems (QMS). The difference is a that the set of standard-, legal, and organizational requirements changes.

Tuesday

Getting ready for the second course day. May I complain here about something? I know that maybe a negative vibe and stuff, but I was surprised by the bad service offered from the 5 star hotel were the training is hosted.

I am paying a lot of money to participate, and spend two long days under the hotels roof. It is hotel Aurora, down town San Jose, part of the Holiday Inn chain of hotels. The training uses the catering service of the hotel and a large conference room. When I asked at the reception if they could safe my luggage during the day, they asked if I was staying in the hotel. I said yes, two days. They asked what is my room number. I said I participate in the course on the second floor, I do not sleep here. They said no, clients only. I am curious what you think about that, but I consider myself a client of that hotel. At least a stakeholder, to speak in management terms. Not the luxery service you expect.

To simplify things, here is the ultimate hotel star rating explained;

  • Bed + wifi: 1 star
  • Desk, Chair, Bible, TV: 2 stars
  • Clean room and shower, iron on request: 3 stars
  • Hairdryer: 4 stars
  • The same but gold plated: 5 star

That felt good. I hope I will offer better service to my clients including non paying visitors. If I don’t, please remind me so!

Wednesday

I did not know I had balloon shaping skills. Petty proud of this one:

Balloon dragon… children party fun

Een bericht gedeeld door Jeroen Houdijk (@jeroen.houdijk) op

Thursday/Friday

Working on the prototype of Backbone Management System. I am using realm.li as a neutral domain for the development. My thought for using a neutral domain for document handling, is that the software has to be part of the organization that is using it. A white label solution to host organizations intranet. An intranet that is compliant and functions as the framework for the management system.

There is a lot to do still, so for now it is called the alpha version. At the backbone.ms development page I posted a news item, announcing the backbone backlog to disclosure the development and, the planned release of features.

The management system is starting to get into its shape, and I will use it to define my own ms as well to be able to get certified one day, but most of all, to find outs if all elements are there as supposed to be. It will take me probably 3 or 4 weeks to have the prototype up and running.